The answer is no. No one is a social media expert, and you shouldn’t believe an agency or person if that is what they claim to be. This statement may seem controversial, as it is coming from a social media marketing and management business owner, but it is the truth. I’m not going to sit here and tell you that my partner and I are experts because we’re not. We are extremely good at what we do and are very knowledgeable about how social media marketing works in a business sense, but to call ourselves experts is a straight out lie. And if you think you’re an expert, you are lying too.
Social media is constantly changing. Therefore, it is not a communication channel that a person can ever fully understand. New social sites, like Google+, pop up every other week. How can you be an expert in something that is new to everyone?