Tag Archives: Search engine optimization

Customer Service: Make a Video

4 Nov

Customer ServiceSince the dawn of time, customer service has always needed improvement. If you’re not on hold, you’re busy being transferred from person to person or listening to automated recordings. When the age of the Internet came about, you were probably staring at a Frequently Asked Questions page. When the FAQ was no help, you had to resort to email, phone or a manual search for someone with a similar issue. The problem is, no matter which way you choose to seek help, you are either stuck listening to someone try to explain a solution or get drowsy reading an article about troubleshooting.  In either case, there is an easy solution for both the company and the customer: video content.

There is always going to be a common problem with every product. Sometimes the problem extends to the instruction manual not being comprehensive enough, causing a large percentage of customers to have trouble getting the product to function initially. Sometimes it may be a simple jam or a hidden switch not in the “on” position. Whatever the case may be, videos can offer not only great help, but they can alleviate a company from receiving an overwhelming amount of customer inquiries.
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Short Tail Keywords and Long Tail Keywords for Business

22 Jul

Short vs. Long Tail KeywordsThe Internet today is in a league of its own. Not even your local library contains more information than what is available on the Internet. Heck, all of the information in the library is available online, if you do the proper research. But isn’t it annoying when you do hours of research and find a minimal amount of information regarding the topic you seek? Of course it is, but there are ways to navigate the World Wide Web in order to find exactly what you’re looking for, and it’s by using the right keywords.
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The Google Farmer Update Affects Search Engine Results Page

25 Mar

Progressive Media Concepts - Social Media Marketing and Management We have all been the victim of it, searching something in Google and the first 3 results are either a page only filled with ads, or an article with a kindergarten reading level. It’s a shame that in the past, companies and writers have been outranked, not because their content wasn’t superior, but merely due to lack of website size compared to these “farms.” The algorithm update implemented by Google, dubbed the “Farmer Update,” has finally put an end to being out-ranked by garbage.

Now there may be a lot of confusion around what a content farm is. To explain it as simple as possible, I will take an excerpt from Bill Parlaman over at Radical Marketing Solutions,

“A content farm is a website that generates tons of content to meet high volumes of search requests.  Because these sites are so huge they tend to appear very high in the search engines.  Therefore these sites get a ton of traffic and make a killing through ad revenues. The problem is much of the content published is not very good. In the SEO world this is called “thin content”.”
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